BugMonkey

The problem

Your users hit bugs, but they don't have GitHub accounts and won't make one. The reports that do reach you scatter across a support inbox, Slack DMs, and "hey, can you look at this?" emails with a screenshot pasted in. So someone on the team becomes the human router — copy-pasting the email into a GitHub issue, re-uploading the screenshot, picking the right repo, and then (maybe) remembering to email the person back when it's fixed.

That manual relay is where reports die. The screenshot gets lost on the way over. The issue lands in the wrong repo. Nobody closes the loop with the reporter, so they assume it went into a void and stop reporting. BugMonkey replaces the human router: point your bug-report address at it, install the GitHub App on your repos, and every emailed report becomes a properly filed, attributed GitHub issue in the right repo.

How BugMonkey works

Three steps, one-time setup per team.

1. Connect GitHub and claim your intake address. Install the BugMonkey GitHub App on the repos that should receive issues, and get your team's unique bug-report email address.

2. Set your routing rules. Decide which incoming reports land in which repo — by the address they hit, the sender, or the subject. One team, many repos, one inbox.

3. Forward bugs by email. Anyone — a customer, a teammate, a QA tester — emails a report, screenshots and all. BugMonkey scans it, files it as a GitHub issue in the right repo with the attachments intact, and tells the reporter when you close it.

Why this matters

The value isn't a chatbot or another dashboard to check — it's that the bug reports your users already send by email turn into properly filed, attributed GitHub issues without anyone on the team playing copy-paste router. The reporter never needs a GitHub account. The screenshot rides along instead of getting lost. The issue lands in the right repo the first time.

And because the loop closes itself — close the issue and the reporter is notified automatically — people keep reporting instead of assuming their report vanished. The reports that used to die in a shared support inbox become tracked work in the place your team already lives.

Multi-tenant routing, built in

BugMonkey is multi-tenant from the ground up: separate intake addresses, repos, and routing rules per team, isolated by design. Run one inbox that fans bug reports out across many repos, or give each product line its own address. Every report is scanned on intake before it's filed, so what reaches your repo is the signal — sender, subject, body, and attachments carried across — not the noise.

What you get

• Email in, GitHub issue out — the person reporting never needs a GitHub account
• Screenshots and attachments carried from the email into the filed issue
• Per-tenant routing rules send each report to the right repo automatically
• Two-way status sync — close the issue and the reporter is notified
• Multi-tenant from the ground up — separate intake addresses, repos, and routing per team
• Free to connect one repo and route bug reports by email — no credit card